We’re excited to have you as part of the Dekcrate family! We aim to make every order a smooth and satisfying experience.

1. Damaged or Faulty Products

If you receive a damaged or faulty product, we’re happy to assist with a refund or exchange.

To be eligible:

• The product must be unused and in its original packaging with tags.

• You must notify us within 24 hours of receiving your order.

• Send clear pictures and a short video of the issue via WhatsApp: +92 335 4613449.

2. Change of Mind

Refunds or exchanges are not available for change of mind, personal preference, or incorrect size selection.

3. Refund & Exchange Process

• If the received product is different from what you ordered, we will process an eligible refund or exchange within 7 working days.

• If we are unable to fulfill a prepaid order, the full amount will be refunded to your bank account within 7 working days.

4. Return Shipping

• Return shipping costs are the customer’s responsibility.

• Returns must be sent within 7 working days after the issue is approved.

• Please use a traceable courier or registered post.

• Do not tape or place stickers directly on the original product box.

• Shipping charges are non-refundable.

5. Return Address

Once your return is approved, the return address will be provided to you directly via WhatsApp.

6. Contact Us

For any questions regarding returns or exchanges:

📧 Email: Contact@dekcrate.com
📱 WhatsApp: +92 335 4613449

Thank you for choosing Dekcrate! ✨